Clinic Services
When you are suffering from an unexpected illness or injury, or when you simply require general medical attention we can, on most occasions, offer you same day appointments. Our professional team of Doctors, Nurses and Allied Health Professionals is equipped to handle a comprehensive range of urgent medical conditions, injuries and routine illness.
We have a commitment to excellence when it comes to the level of care we provide to the local Community.
Out of surgery visits
Home visits are limited due to the scheduling of surgery based appointments. Where possible it is beneficial for patients to attend the surgery but in exceptional circumstances home visits can be arranged on discussion with your GP.
Repeat prescriptions
Regular medications can be obtained without seeing your Doctor if you are reviewed on a regular basis. 24 hours notice is required to complete request. If you are unable to wait 24 hours please make an appointment. A $7.50 fee is charged at the time of collection.
Test results
Our Practice has a system in place for the follow up and review of clinically significant test results.
Telephoning your Doctor
The Doctors will take phone calls relating to your healthcare. If they are consulting at the time of your callthey may need to call you back at the nearest possible convenience. Urgent medical matters will be transferred immediately to the Practice Nurse or your GP.
Vaccinations
Our services include immunisations for all ages and some travel vaccines. Please remember to bring your childhood immunsation book or your travel vaccination record to your appointment. With patient consent all immunisations are registered on the Australian Immunisation Register (AIR). TRAVEL VACCINES ARE NOW AVAILABLE.
Sterilisation of instruments
All needles and surgical instruments used in this practice are disposable or sterilized by autoclave for every patient.
Privacy
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. You have the right to access your personal health information under the Privacy Ammendment Act 2000.
Complaints
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
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